For assistance 24 hours a day, please visit our online resources below for fastest support and help.
If online support is avaialble, we may not respond to your request so please use the provided info below for your convenience.

If your question is not answered or addressed anywhere on our site, we do our best to respond to your request within 24 - 48 business hours.
 

Help - Review frequently asked questions
(e.g., product questions, how long until I get my order, I damaged my item, OtterBox® Care Instructions, How to apply my OtterBox® Case).


Order Status -  Log in to view the most up-to-date status, print your order summary.


Track your order -   Tracking is only available online and we may not respond to tracking requests.  
We are not able to manually track for you.  Please use the provided online tracking.


I am missing part of my order -  Totally normal, don't panic.  Some items ship separately at different times.
     You will receive a separate shipping confirmation email for each shipped item in your order. 


I broke my phone case -  Bummer!  Yup, they are all breakable and must be handled with TLC.  
Kindly Re-review our policies you reviewed and agreed to prior to your purchase and provided care instructions.


I received an incorrect or damaged item-  Sorry about that, but no worries.  Simply file an online claim and our claims department will follow up with you.

Thanks for choosing Lipstick Shades for your personalized gifts!  Please keep us in mind for all your personalized gift needs.