SIGN IN CART

ADD $3 to below rates for all residential deliveries per Fed Ex additional residential service charges.
retail amount         flat shipping
  purchased                 rate

$0 -25                        $8.95
$25.01- 50               $10.95
$50.01- 100             $12.95
$100.01- 150           $14.95
$150.01- 200           $16.95
$200.01-250            $18.95
$250.01-300            $19.95
$300.01-350            $21.95
$350.01- 400           $23.95
$400.01-450            $25.95
$450.01-500            $27.95
$500.01-600            $29.95  

Please keep in mind if you ordered multiple products, they may be shipping at different times from different locations.  This means your ordered products may arrive in seperate packages at different times. 

If your shipping address is considered a residential address by Fed Ex or UPS please add $3.00 USD to your total shipping cost from the above grid.  If you ordered multiple product types, your standard ground shipping charge will step up only ONE level on above grid since they will be shipping from different locations. We try to keep the cost of our products down as opposed to adding cost of shipping in our products.  If you are not currently set up as one of our commercial delivery retailers, you will be considered a residential address for all shipping purposes. 

We are unable to ship to PO boxes.  If you enter a PO Box for a shipping address and it is undeliveralbe, you will be responsible for an additional $20 address correction fee as well as a new ground shipping fee.

Customers are responsiible for making sure their shipping address is correct.  Lipstisck Shades is not responsible for shipping addresses errors made by customers and will not reship the product until a new shipping payemnt is made with a new confirmed shipping address.

Please verify your provided address information is correct.  A $20 fee will be applied to your invoice for any address correction fees as imposed on Lipstick Shades by Fed Ex, UPS or USPS when using the address provided for your order.  If for any reason your package is undeliverable to the shipping address you confirmed and returned to us, you will be resposonsible for the $20 address correction fee and any other shipping charges necessary to return the package to you. This is not negotiable.  Please make sure you have accurately reviewed your shipping address prior to placing your order.

If for any reason, our shipping carriers is unable to deliver your package and your package is returned to us, you will be responsible for an a new shipping fee to have the package reshipped and we will need to re confirm your shipping address.  You will be charged a new shipping plus pick up and processing charge.   Our estimated turnaround time no longer applies to any orders that are returned to us as we do not reship returned shipments on a daily basis.  Please verify your shipping address on your original order and make arrangements to prepare for your delivery so you can receive you original delivery to avoid the hassle of a double shipment.

---

EDITOR AND FONTS

You may use our online design tool to design your custom monogrammed gift.  Lipstick Shades owns all the copyrights to our images and designs and you are not authorized to rerpoduce our images or designs in any way without written permissions from Lipstick Shades and our legal team. Please carefully proof and review your designed gift on the editor as what you see is what will print.  You must enter the personalization, colors and design to preview how it will look.  If you approve your proof without any of this info, including personalization, it will print with the generic info already filled in the product and you are still responsible for payment as it is your resposibilty to review prior to placing the order.

Certain letters of certain fonts may appear or space differently from other letters causing them to look off centered.  This is font specific and we are not able to change of correct this.  Please review all your specified letters in the font of your choice.  If you are not happy with how it will appear please choose a different font, as we are not able to change the layout of the letters of the font.  Items will not be replaced if you recieve your item and do not like the way your "J" looks off center compared to other letters.  This effect usually only happens with certain fonts and certain letters such as J, Z, Q, etc.   

---

CLAIMS: DAMAGED OR INCORRECT PRODUCT RECEIVED

SInce your product is custom made just for you, we do not accept returns.  Refunds are not given on personalized product orders.  We know you are excited to receive your new Lipstick Shades personalized product and we strive to get your order to you as fast as we can.  Therefore, once your order is placed and payment has been received, your order may not be canceled and a refund will not be issued. You can track your order status when you log in to your account.  

If your item arrives and has been damaged or is incorrect, please contact us within 3 business days from date of delivery.   Please review your order prior to contacting us to verify that you ordered it correctly and confirm you are not responsible for the error.  If you used our online design tool, claims pertaining to personalization, design or font will not be approved as you are responsible for reviewing your online proof prior to approving and placing your order.  You can review your approved proof at any time by reviewing your email confirmation.  

To file a claim, please do the following:

                    1)  Log in to your account with username and password.
                    2) Click on 'orders' in top right of screen to see a list of your placed orders.
                    3)  Select the order in which the product is included that you wish to file a claim.
                    4)  Click the "claim" button next to the EXACT item you wish to file a claim on.
                    5)  Follow prompted instructions to file your claim.  Please be as specific and detailed as possible to expedite your claim.

Once your claim has been received please allow 2-7 business days for us to review and respond.  You will be contacting with approval or deinial of your claim via email within an estimated 2-7 business days.  All claims must be filed with all required details including picture that details your concern.  You may track the progress of your claim at any time by logging in.  We will make sure you receive exactly what you ordered.  During holiday or rush times, our claim process or response time may be longer due to volume of production and orders.

We stand behind all of our products and certain products are covered under a 90 day from date of purchase warranty for certain conditions. Products are not covered under warranty for replacement for products that are past 90 days from date of purchase.  Products can experience normal wear and tear from everyday use after this initial time frame and we are not able to replace product for normal wear and tear or falls or drops that result in breakage. Our policy is the same as return or warranty policies at department stores...90 days with receipt.  

---

PRODUCTS 

Our personalized melamine plates may have fine lines around the edges or subtle marks noted on the plate.  This is not a defect and in no way affects the quality of your personalized plate.   It is part of the melamine production process and cannot be avoided.  Plates with these characteristics will not be replaced.

Our personalized melamine dinnerware is very durable and great for everyday use, but like any product it is breakable.  Our kiddos eat on our customized melamine plates every meal!  Lipstick Shades personalized melamine dinnerware is dishwasher safe but like any product must be handled with care.  We do not state they are unbreakable and we are unable to replace our personalized melamine dinnerware after it is purchased if it is broken for any reason.

The color of each of your products may vary from the color shown on your monitor, display album or other products ordered due to the printing process.  Each product may be printed differently and on different machines and therefore variations of select colors will be noted at times.  Colors will also appear different on different mediums.  For example, products printed on fabric may appear lighter or more muted as compared to items printed on plastic.  These items will not be replaced as it is part of the custom printing process.  

The alignment of each design on the product may appear slightly off center at times due to the printing process of each product.  It is not a defect and in no way affects the quality of the product and will not be replaced.

We are not responsible for errors in typeset related to font or lettercase if a proof is not requested.  We are not responsible for any typeset related issues when you deisgned your product with our design tool and approved your proof for porduction.  You are responsible to review your items very carefully to make sure it is exactly as you want it to print.   Once you approve your proof online, you are confirming and authorizing us to produce EXACTLY as it is shown to you on screen and we will not be responsible for any mistakes made by customer once your proof is approved.  Please do not approve the proof if you do not want it to print exactly as shown to you.  We cannot make changes once it is approved.  If you have a question and your proof is not exactly as you like it, please cancel that proof and email us prior tp approving the proof and placing your order.  If you approve the proof and place your order, we are unable to make changes for you and you are responsible for your product printing exactly as you approved it.

We are not responsible if your selected choices on your order, including but not limited to font, color, and device selection etc. is different from information entered into "special instructions".  It is your responsibility to review your order before placing it to verify that all entered information is correct.  If conflicting information is entered in the order, we are not responsible to catch the conflicting information and product will not be replaced if what you receive is listed anywhere on your order.

WIth some monogram style certain letters may not appear centered.  We are not able to change this as it is part of the font alignment.  Please make sure you are happy with your online proof character spacing since it will print as your proof displays on screen.  We will not remake product due to monogram alignment.  If you are unsure of your monogram spacing, please request a proof as we are not responsible for monogram font selections in which certain letters may not appear centered.

Color on products may appear different than what is shown on your monitors or what you are able to print out from our site.  Printed colors may also vary between products due to different mediums, different products, different printers, ink levels and more.  For this reason, color variance are unavoidable and products will not be replaced for color variances between products or orders.  Please note if you order the same product in same colors and it is printed at different times, it too may demonstrate color variance due to different printers, ink levels etc.  These variances are not defects in any way and do not affect the quality of your product.  It is an unavoidable characteristic in the world of custom printing of personalized products and cannot be avoided.  Any of our products that demonstrate color variances will not be replaced so please make sure this will not bother you.

For our personalized phone cases, the printed color may slightly fade as the design wraps around to the front of the case.  This is normal for this printing process and will not be replaced.  

Our cases are priced accordingly because they are custom made for you with your design choice, name or monogram and in some cases (pun intended) even your custom color choices. You are paying extra for the customization and personalization.  You are not paying for a "magic" case that protects your iphone or device at some "magical increased" level as opposed to other generic cases bought in any retail store.  The additional cost is for the customization and personalization so that your case is unique and custom for only YOU!  Actually, our monogrammed iphone cases are priced lower than certain "name brand couture" generic cases that are not customized or personalized for you in any way.  

*Disclaimer: Lipstick Shades does not warranty your iphone, ipad or any electronic device against damage or breakage with the use of any of our monogrammed tech cases or accesories.  You are responsible for the care of, insurance, and replacements of your own electronic device.  By purchasing from us, you acknowledge and agree to these and all of our terms.

---

PAYMENT 

All orders are prepaid.  Valid credit card info must be provided with each order.  You agree that you will only pay with a credit card you are authorized to use.  Wholesale accounts may not make wholesale purchases using a retail customer's credit card that they are not authorized to make charges on.  This is considered credit card fraud and is subject to penalty, fees and account cancellation. If valid cc info is not provided a $5 call for credit card fee will be applied to your invoice.  If your credit card is declined a $2 credit card recovery fee will be applied to your invoice.  Your order will not be processed until payment is received.  Please ensure you have provided accurate and valid payment info so your order is not delayed.

---

PRICING

Pricing is subject to change at any time without notice.  Certain products may be on sale at certain times.  Sale prices are only available during the time of the sale and priced accordingly on site.  Sale prices cannot be applied to past orders but you may place a new order for another product to take advantage of current sale price if avaialable.

---

FRAUD AND CC AUTHORIZATION

Lipstick Shades does not tolerate credit card fraud.  The charge that will appear on your statement will be from LipstickShades.comGifts.  We do not tolerate credit card fraud, and all fraud, including false chargeback requests, without exception, will be prosecuted to the fullest extent of the law.

If you place a chargeback with your credit card company, intentionally or by mistake, for any order that was placed and processed, there will be a $275.00 administrative and legal research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that the purchase was in fact made and the charge was authorized.  We will provide all your account information as well as your order authorization, your agreement to our terms checked upon checkout, a copy of all our terms you were required to agree to, your agreement to no refunds or returns, your agreement to our estimated turnaround time, your proof approval and any other data you provided upon order receipt to show that the charge was in fact authorized and legal.  We will also list your account in default if immediate payment of the $275 fee is not received and report your account and personal consumer information along with any unpaid amounts, for product or administrative fees, including your invoice for our admin fee for the chargeback request, to the three major credit bureaus and a third party collection agency. We will also report all your account info and name, email, address, and ip address to a chargeback abuse database for other merchants to review.  If continued arbritration is needed, you agree to cover all costs incurred by Lipstick Shades and pay Lipstick Shades a fee of $375 per hour for time spent on your fradulent chargeback request.  All amounts are due immediately and will be reported to all consumer and business credit agencies if not paid immediately within one business day by cashier's check.  We do not tolerate dishonest customers and are not flexible on our fradulent chargeback policy.  

If you have a question about a purchase you made, you should contact us to help you review your account as we will never make an unauthorized charge to any cc.  We will aggressively defend and prosecute any persons who fradulently and deceivingly claims otherwise.  Lipstick Shades maintains all your order data, including but not limited to your self initiated account setup, your acceptance to our terms on each purchase, your authorization for each purchase, your provided cc number, your approved online proof, your sent order confirmations, and delivery confirmations.  Please keep in mind you are not allowed to finalize an order with us until you have agreed to our terms so if you have any concerns with you order, please contact us to resolve to avoid possible damage to your credit and being reported to a fradulent chargeback abuse data bank for other merchants to review your consumer info.  If we have unintentionally made a mistake we are happy to correct it.  Lipstick Shades is not responsible for customer mistakes.

Making an authorized purchase, agreeing to our terms and then later "just changing your mind" after you have utuitlized our online tools and others have labored and worked over your order DOES NOT qualify for a legitiimate chargeback and is considered dishonest fraud and we will prosecute to the fullest extent.  Please contact us immediately if you have any questions as we are not flexible on this issue.

---

CONTESTS

Lipstick Shades may hold contest and product giveaways for Facebook fans and preferred Lipstick Shades customers.  We may also particpate in contests or giveaways with other companies, blogs, magazines etc.  We are happy to offer these fun and exclusive contests and prizes to our preferred customers and fans.  If you are a winner, please contact us within 3 business days to claim your prize or another winner may be selected.  

Lipstick Shades reserves the right to not fulfill an order, contest, or prize giveaway if the winner is an employee, owner, or related in any way to another company or individual offering gift products Lipstick Shades determines to be similar in any way.

---

COPYRIGHT AND TRADEMARKS

Lipstick Shades takes copyright infringement very seriously.  All designs, product shots, marketing photos, and slogans are copyrighted or trade dress of Lipstick Shades.  They may not be copied or redistirbuted in any way without written authorization from Lipstick Shades.  

Our designs and patterns are registered with the US Copyright office and our legal team will agressively prosecute any induvidual or entities that blatantly attempt to infringe on our rights or mimic our designs or know brand in any way.  

Ipad and iPhone is a registered and respected trademark of Apple.  OtterBox and their Commuter Series Case is a respected and registered rademark of Otterbox.

---

AGREEMENT TO POLICIES

By purchasing from Lipstick Shades Inc., you agree and accept our policies and conditions.  If you have any questions or concerns, please contact us before you place an order. You must agree to our policies before you are allowed to purchase from Lipstick Shades.  

*Pricing and shipping rates subject to change at any time.  Please note to order from us you must check our checkbox at checkout to agree to our terms.  If you do not agree to our terms then we are not able to process your order.

---

FAQ

Please also review our FAQ to see if any of your questions can be answered there.

---

PRIVACY

We hate spam and telemarketers as much as you do, so we promise we will never share, sell, or rent any of your information to any persons or third parties.  Lipstick Shades collects personal information from you to process and complete your orders.  We use your email address to notify you with information regarding your orders, special promotions or general information.  You may sign up to recieve our email updates.  We will never sell or rent this information to any third parties.  If you wish to not recieve our email promotions, you may simply unsuscribe, by clicking unsuscribe at the bottom of the email at any time. 

---

INFORMATION COLLECTION AND USE

Information collected on this site is for the sole discretionary use of Lipstick Shades, Inc. We will not share, sell or rent any of your information to any other persons or third parties. Lipstick Shades, Inc. collects information from our users under the dealer inquiry section of our website. 

We use IP addresses to gather broad demographic information to help analyze the market and administer the site. IP addresses are not linked to personally identifiable information in any way.

---

SECURITY 

We value you as a customer and are committed to protecting your privacy. The information you provide is used solely for the purpose of improving your shopping experience with us. Your credit card information is encrypted for safe transmission and processed through our secure server.  Our website is also PCI compliant.

---

LINKS

This website contains links to other web sites. Lipstick Shades is not responsible for the privacy of the information the user submits to linked sites. We encourage our users to be aware when thy leave our site and read the privacy statements of each web site visited that collects personally identifiable information. The privacy of that information is the responsibility of the site to which the user has linked. This privacy statement applies solely to information collected at our website. 

---

SECURITY DISCLAIMER

This is to remind our users that while Lipstick Shades, Inc. makes every reasonable effort to protect the privacy of their users' information, no server or software is 100% secure. 

---

MODIFICATION OF PRIVACY POLICY

The Internet is a rapidly changing environment. The privacy terms that are acceptable today may not be acceptable in the future. Lipstick Shades, Inc. reserves the right to make changes to its privacy policy to help protect its users against a rapidly changing virtual world. 

---

AGREEMENT TO PRIVACY POLICY

Use of this Site is Acceptance of the Privacy Policy.